Teleperformance Face-to-Face is specialized in providing customer service excellence within a face-to-face contact center environment offering outsourcing solutions to governments, private organizations and utility companies.
We offer our clients end-to-end solutions, starting from information provision across multiple media platforms to the direct face-to-face contact experience, payment handling and back office tasks. As European leader in outsourced face-to-face contact center solutions we provide business process solutions for:
• Visa, passport and ID card applications
• Biometric data collection
• Insurance enrollments
• Permit applications
Our Face-to-Face solution is strengthened by a real-time software management suite that supports, monitors and records every operational process step in each contact center, both locally and at distance. It supports the entire operational workflow including monitoring customer service representatives in their daily work, enabling management to oversee the process flow, and providing clients with remote access for 100% transparency and control.
Security is at the core of our business philosophy, particularly where the handling of personal data, official documentation and biometric identifiers are undertaken. Our processes and systems are globally standardized, certified to ISO/IEC 27001: 2005 for Information Security Management Systems, and 100% compliant with applicable national and supra-national data protection legislation.
Teleperformance has a proven capability for establishing Face-to-Face contact centers anywhere in the world within a short period of time, and can leverage the existing footprint to have a new operation up and running within a matter of weeks.
Teleperformance Face-to-Face is a truly integrated service channel, that perfectly complements the world-class expertise we possess across all solutions and verticals.