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Customer Managment (1) (2)

Extend lifetime value

Gain and retain more customers

Attract new customers and keep them longer by delivering exceptional experiences at every touchpoint with end-to-end journey management.

Samsung Main

Real results

Samsung: An effective formula for continuous CX success

In the Netherlands, and surrounding countries, Samsung and Teleperformance have established a partnership based on trust and innovation. An inherent part of the shared culture, the team is always looking for ways to optimize agent performance, apply process improvements, and create operational efficiencies.

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Increase sales through more effective sales programs designed to acquire new customers and upsell/cross-sell existing users.

Extend the customer lifecycle by integrating front and back-office functions like billing and tech support to deliver consistent, high-quality support at every touchpoint.

Provide support wherever you need, from anywhere you want by customizing a delivery model that meets your unique business needs.

Accelerate time-to-market for introducing new services, or easily scale existing services up or down as business needs change.
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We are grateful for our long-term, trusted partnership with Teleperformance. We commend their organization for providing service delivery excellence to our customers around the globe.

US-based, Fortune 500 service provider

The impact

See how other service providers are improving business results

Increase your knowledge

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