We help our clients define the best customer service strategy. Our customer-focused operations and transformation strategies enrich customer experience and improve efficiency at an optimal cost.
Our investment in TAP – Technology, Analytics and Process Excellence – ensures a seamless omnichannel experience for the end-customer and improved service quality for our clients. Our customer management solutions put the customer at the center of the transaction, creating positive moments and reducing customer effort.
Our Customer Management solutions put the customer at the center of the transaction, creating positive moments and reducing Customer Effort.
Contact usOur Customer Management solutions put the customer at the center of the transaction, creating positive moments and reducing Customer Effort.
Contact usWe deploy six-sigma tools and technology platforms to offer seamless, cutting-edge omnichannel customer engagement over service channels including voice, chat, social-media and email. That is why we are a world leader in Outsourced Omnichannel Customer Experience Management.
Customer Acquisition
Speech analytics and customer sentiment analysis improved sales conversion by 30% for a leading hospitality provider
Customer Acquisition
Speech analytics and customer sentiment analysis improved sales conversion by 30% for a leading hospitality provider
Artificial Intelligence (AI) based automated fare calculator led to quicker response time and accurate resolutions reducing retail losses by 75%, reducing AHT by 30% and increased NPS by 25%
Customer Maintenance
Customer complaints for a Utilities provider reduced by 40% using process optimization
Customer Retention
Reduced time-to-respond by 30% and repeat contact by 20% by deploying a user-friendly CRM for a rail information channel
Customer Support in Disruptions
Customer Retention
Reduced time-to-respond by 30% and repeat contact by 20% by deploying a user-friendly CRM for a rail information channel
Customer Support in Disruptions
Customised and innovative solutions for complete Customer Lifecycle Management enable our clients to achieve profitable growth and transformational benefits.
Customised and innovative solutions for complete Customer Lifecycle Management enable our clients to achieve profitable growth and transformational benefits.