Omnichannel Customer Experience
We help our clients define the best customer service strategy. Our customer-focused operations and transformation strategies enrich customer experience and improve efficiency at an optimal cost.
Our investment in TAP – Technology, Analytics and Process Excellence – ensures a seamless omnichannel experience for the end-customer and improved service quality for our clients. Our customer management solutions put the customer at the center of the transaction, creating positive moments and reducing customer effort.
Comprehensive Customer Experience Management
- Integrated Omnichannel Customer Management Services including Voice, Chat, Email, Social Media, IVR, Fax, Website
- Analytics, Robotics, AI, Mobility and Process Excellence-led Customer Interactions
- Multilingual Capabilities, Scalable Infrastructure, Competitive Cost Structure
- Superior Customer Lifecycle Management Services across Industries
- Consulting and Transformational Support
Our Customer Management solutions put the customer at the center of the transaction, creating positive moments and reducing Customer Effort.
Contact usOur Customer Management solutions put the customer at the center of the transaction, creating positive moments and reducing Customer Effort.
Contact us
Our Customer Experience Services
- Customer Care
- Technical Support
- Sales and Support
- Collections
- Loyalty Management
- Digital Content Management
We deploy six-sigma tools and technology platforms to offer seamless, cutting-edge omnichannel customer engagement over service channels including voice, chat, social-media and email. That is why we are a world leader in Outsourced Omnichannel Customer Experience Management.
Customer Interaction
- Robotics based unified analyst desktop application for retail banking reduced customer interaction time by 60%
Customer Acquisition
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Speech analytics and customer sentiment analysis improved sales conversion by 30% for a leading hospitality provider
Customer Interaction
- Robotics based unified analyst desktop application for retail banking reduced customer interaction time by 60%
Customer Acquisition
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Speech analytics and customer sentiment analysis improved sales conversion by 30% for a leading hospitality provider
Customer Experience
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Artificial Intelligence (AI) based automated fare calculator led to quicker response time and accurate resolutions reducing retail losses by 75%, reducing AHT by 30% and increased NPS by 25%
Customer Maintenance
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Customer complaints for a Utilities provider reduced by 40% using process optimization
Customer Satisfaction
- Analytics platform providing sentiment analysis improved First Contact Resolution by 85% and improved NPS by 35%
Customer Retention
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Reduced time-to-respond by 30% and repeat contact by 20% by deploying a user-friendly CRM for a rail information channel
Customer Support in Disruptions
- Effective operational rigor helped cater to 155% additional call volumes during rail schedule disruptions
Customer Satisfaction
- Analytics platform providing sentiment analysis improved First Contact Resolution by 85% and improved NPS by 35%
Customer Retention
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Reduced time-to-respond by 30% and repeat contact by 20% by deploying a user-friendly CRM for a rail information channel
Customer Support in Disruptions
- Effective operational rigor helped cater to 155% additional call volumes during rail schedule disruptions
Customised and innovative solutions for complete Customer Lifecycle Management enable our clients to achieve profitable growth and transformational benefits.
Customised and innovative solutions for complete Customer Lifecycle Management enable our clients to achieve profitable growth and transformational benefits.
