Back-Office Processing | CX Management at Teleperformance

Deliver on your brand promise at every touchpoint

Integrate back-office functions like account management and payment processing with frontline customer engagement to deliver seamless, consistent, and efficient support throughout the entire customer lifecycle.

Achieve best-in-class practices, reduce processing time and cost, and increase reporting compliance and accuracy.

Apply a comprehensive framework that addresses all stages of delinquency to effectively manage risk, reduce expenses, and increase recovery rates.

Streamline the entire employee lifecycle with automated processes and digital best practices.

Protect your business and customers with comprehensive Trust and Safety solutions that combine AI, machine learning, and human validation.

The impact

Clients achieve real results using our back-office solutions

%

reduction in decision time

%

decrease in complaints and escalations

point increase in NPS

White paper

The pitfalls of neglecting back-office functions

Companies who neglect to invest in integrating back-office operations with front-office CX risk a failure to deliver on brand promises and customer service expectations.

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Inspired to be the best

A passion to overcome any obstacle

The world is evolving rapidly and we are leading the wave of change to create a better tomorrow for us all. Make the most of the digital world. Create meaningful connections with your customers, and transform the basic into the extraordinary.

Because when you think What if?

We think Why not?

We are inspired to be the best

Increase your knowledge

Speak with a back-office expert today.

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